Return Policy

It is our mission to provide you with the highest quality products that meet your 100% satisfaction. But if for any reason you are not delighted with your purchase you may return it within 30 days for a full refund (less Shipping and Handling). All parts of the products must be returned for a full refund. Please contact us by e-mail or phone for a return authorization number and instructions.

Cancellation Policy

A minimum of 2 working days notice after placing the order must be given via e-mail or phone to cancel your order.

Warranty Information

All Fountains and most other products come with a manufacturer warranty. Please refer to the product description included with the fountain for warranty length. Please complete the pump manufacturers warranty card at the time of purchase. Room Therapy will not be responsible for damages caused by improper care.

Payment Options

Safe Shopping Guarantee

Room Therapy guarantees that every online transaction is 100% safe. Please note, that we do not store your credit card information and we do not share your personal information with anyone.

Privacy Information

We are committed to safeguarding your privacy. Your personal information, including your e-mail address will not be sold or distributed to any third party, but will be used by Room Therapy for purposes of order fulfillment, providing requested information, or other purposes necessary to the functioning of our business. From time to time we may contact you to inform you of updates to our website or of specials or items that we think would be of interest to you. If at any time you do not wish to continue to receive these communications, simply let us know by replying with "Remove" in the subject line of any e-mail you receive. - We will provide information to law enforcement authorities when required to do so.

Enjoy your shopping experience and let us know if there is any way we can serve you better by contacting us via email at: roomtherapy@charter.net